FAQ

Because we order in volume, we obtain discount pricing--which we pass along to you. At Tools & Printers we also understand that helping you choose the right tool, printer, or accessory is just as important as after-sales support. Our carefully-trained staff will always be there to support you and help you with any questions you may have before, during, and after your purchase. 

By choosing Tools & Printers you are not only investing in best pricing and customer service, but in a positive experience. We are here to help you in any way we can.

Yes. We are fully licensed in the State of Florida and authorized to sell every brand we carry. Your order will ship directly from the manufacturer, with the full manufacturer's warranty. All items are new; we do not sell used items.

Depending on where you are in the U.S., delivery usually take 5-7 business days after it ships (please see our Shipping & Return Policy section for additional information).

Because all orders go through Signifyd fraud protection for your security, absolutely no address changes can be made on an order. Address changes are one of the primary red flags of bank cards and fraud-guard systems.

If you still need to change the address, you will need to cancel the order and place a new one with the correct address.

Expedited shipments can get to you in as little as two business days, depending on your location. This only applies for non-freight goods.

Large and heavy items must go via freight and delivery windows are based on the distance from the manufacturer warehouse to the delivery address. We will give you an approximate time frame, usually 5-7 business days after an item ships (less for closer locations), however please note these are only estimates.

As much as we strive to ship as quickly as possible, no freight company in the US can give you guaranteed delivery dates, unless you pay for Express Freight service, which may cost as much as your product.

Tools and printers ship via 18-wheeler freight trucks--so you can imagine the expense of them dropping other orders in order to strictly pick yours up and ship it ahead of all others.

Freight trucks make multiple stops in multiple cities. Weather, accidents, scheduling, and other incidents may also cause unexpected delays.

As a result, it is very important you place your order as soon as possible to avoid unnecessary delays.

We ship directly from the manufacturer, hence the fastest way.

No, at the present time we do not.

All of our items are brand new with full manufacturer warranties, as we are an approved & licensed dealer based in Miami. We do not have any items for rent.

Since we ship directly from the manufacturer, if it is out of stock with us, it is out of stock with the manufacturer nationwide.

• The only way to obtain an out of stock unit is to go to a local store in your area in hopes they carry a physical unit.

In these instances, however, we recommend you NOT WAIT. We will gladly take a backorder and reserve a future unit for you, as many arrive in VERY LIMITED quantities and often sell out on backorder before they are even back in stock. 

Much as we strive to offer absolutely free shipping during our promotional periods, there are some locations where we cannot offer free shipping. These are usually states such as Hawaii and Alaska, but not limited to these, as well as locations with restricted access (ie islands, heavy metro areas, hotels), rural areas, or locations which a carrier may deem remote or difficult to get to. Coast-to-coast shipping may not be covered under our free shipping policy, as we strive to obtain the fastest route to prevent item breakage and deliver exceptional customer satisfaction. 

If you feel you are in such a location, please feel free to contact us first to make sure. We will still provide a credit for shipping in these instances. If you place an order and we find that you are in such an area, we will immediately contact you with all available options.

For curbside deliveries, which is the default for all orders, the delivery driver will pull up to the delivery address, open the gate to his truck, and allow you to remove the item in front of your home.

18-wheeler trucks cannot pull inside driveways and will stop in front of your home. This is generally the standard delivery method across all retailers of heavy freight goods.

No, orders by default are curbside only. If you require a liftgate, please choose the option during checkout. Bear in mind that some products (ie. very large ones) may require special assistance to remove the item from the truck, since they would not fit on a liftgate. We will promptly let you know if this is the case.

When this service is requested on a shipment going to a business, the carrier will take the freight into the storefront for delivery. On a residential delivery, the carrier will take the shipment onto the property, or into the garage of the residence. They will not necessarily deliver inside the front door, but rather at the front door. Please note this is the case with any shipment from any company and is a carrier policy, not our own.

When a driver delivers to a specific room in a house or business (for example a basement or 2nd floor), the requested service is known as White Glove service. Since this is very time consuming, only specific shipping companies offer white glove service. If you require white glove service, please choose White Glove delivery during checkout.

Not all white glove quotes will be the same, since not all home deliveries are the same. Number of stairs, corridors, etc may require a different quote and we will let you know if this is the case.

 

Thank you for visiting Tools & Printers and we look forward to helping you!